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Saturday, March 11, 2023 –Dealing with customers has never been easy. Every business on earth, whether new or old, has to learn how to deal with their type of customers as some are easy to service while others are not.
Every business be it product or service offering business will receive all types of customers and, naturally, it is not very easy to listen to them in the same way. Every of them has what he wants and the way he wants it done.
For instance, when selling clothes, there are types of customers who will come with their fixed prices in mind while others and who are always few can allow space to negotiate with you.
Granted, you cannot tell people how you want them to behave especially when they want to part with their money; it is another common challenge that happens in any business environment.
Fortunately, every problem whether big or small has its corresponding solution. It is not very difficult to listen to your every type of customer. Whether stubborn or easy type, just listen then do what is right – persuade.
In economics, this is referred to as negotiation or compromise. Compromising only means being in a position to listen and accommodate other persons views however hard it is. So, try to hear what the customer has and this could help you to get an invaluable feedback necessary to build on for posterity.
Putting a customer first means you care about the kind of service you are offering them. In fact, good business practice requires one to prioritize service before profits. When you put service first, you gain loyalty and referrals what then ends up into conversions.
Obviously, loyalty and referrals results into sales, and sales results into profits what makes the main back born of every business on earth.
