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Monday, June 19, 2023 –Kenyans are up in arms with Telkom Kenya as important communication services remain cut off now the third week.
Users who have subscribed to Telkom Kenya calls, SMS and internet services have for weeks been left in the cold with little explanation from the government’sdecade-old parastatal.
Telkom has various subscription levels where those who are interested always pick what service range they want from the government telco.
For instance, they have various internet products most of which can be bought daily, weekly and monthly; therefore, any interruption means a huge loss on the side of their customer and a benefit on the side of the company.
Kenyans who use its services, have tried to pour their anger on social media but what they get, in response, is a cold answer from the company with customer care service desk ignoring some calls or deciding to lie to their customers that the issue was being resolved.
For instance, renowned Editor-cum-blogger Chris Akali, on June 18, ranted online about the issue but in some of the sampled responses, Telkom only said, “be patient the problem is being worked on.
“You have fake services. No calls, no internet full two weeks and yet customers bought airtime/data. Are you going to compensate?” Blogger Akali tweeted.
All parts of the country have since been in a communication blackout that started without any alert or notice from the giant telco.
“I pay 1000 every month for bundles which don’t work. Customer care is pathetic.You are THIEVES na mkae na hizo pesa zimebaki, you have ruined my job, maumbwa nyinyi,” Saf Sura also ranted on June 18.
The Telco company would respond saying, the issue was still being worked on and that they will be in touch once done.
Their angry customers have since started giving up with its unbecoming conduct; with millions now switching back to rival service providers like Safaricom, Airtel among others.
